FAQ
Questions, answered
Do I need an appointment?+
No. You complete an online intake and a licensed provider reviews it asynchronously — no scheduled video visit required in most cases.
Can I just buy the medication?+
No. These are prescription treatments. A licensed provider must review your health information and approve a plan before anything is dispensed.
Which states do you serve?+
Our provider network is licensed across all 50 states. Specific treatments may vary by state based on clinical and regulatory guidelines, which we confirm during intake.
How is my medication delivered?+
Once approved, your medication is prepared by an accredited compounding pharmacy and shipped discreetly to your door, with refills managed from your account.
Do you take insurance?+
We operate on a transparent, direct-pay membership model — no insurance billing, no surprise charges.
Is my information private?+
Yes. Your health information is handled under HIPAA safeguards. See our HIPAA Notice of Privacy Practices for details.